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Hi - could you possibly point me in the right direction for obtaining this Hotfix - we have the exact same problem. Many thanks

Hi - I am getting the exact same error. I've done a search on the Microsoft site but could find nothing. Did you manage to resolve your problem, and if so, what did you do? Many thanks for any help you can provide.

Thank you for your reply. I have tried this but still get the error message whilst trying to merge. Should I have rebooted the server after making this change to the registry?

Thank you for your reply. Unfortunately, I can't get it to merge the session that I need. It comes up with the error invalid session signature header SIG(=eeeeeeee). I think there should be about 15 sessions on the tape but it will only merge in 7 of them. Can anyone advise me how I can...

Can anyone please help. I am not overly familiar with ArcServe and it may be that I am doing something wrong here. Basically, one of our users has deleted a very important folder of documents but she can't remember when. I went back a few months to one of our back up tapes. I went to restore...

Thank you for your response. We have looked in to this further today and think we have resolved it. Basically, we were originally clicking at the top level to select the whole of the brick level, but we have just tried it selecting the options individually and this appears to have saved the...

I would appreciate any advice that can be given here. We have just noticed that our brick level backups have not been happening. When I open the job to check what should be backing up, the brick level option is not selected. We select it and save the job but when we re-open the job it has...