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CWC report againts Split/Skill report.
Up! Sorry, I very need help to answer my customer questions about. Thanks for your help.- martinengo
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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CWC report againts Split/Skill report.
I've got some problems matching CWC report and Split/Skill ones. I set up Forced Entry of Stroke Counts or Call Work Codes = y for several hunts, but when I run Split/Skill Summary Daily for each of them, then the sum of all ACDCALLS exceeds the total ACD Calls number shown in Call Work Code...- martinengo
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- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Genesys and Call Concentrator Brio
Help! Help! Help! I need to buid some reports with Brio on Genesys Call Concentrator for the first time. Do you know if there are some templates? Which tables do I have to consider to obtain call number, average talk time and so on related to a specifical attached data? I'm really in short...- martinengo
- Post #6
- Forum: Data Management Tools general discussion
