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Does anyone know how to change the default installation directory for the i2050. I am trying to install it to a drive other than the c:\ drive.

Does anyone know if there is a way to see what TN's are currently in use (linked to a user ID) and also if an agent is logged in is there a way to force them out of the system. We use the Symposium 4.5 platform, thanks.

We have seen that before. Suggestion #2 was actually the issue in this case though. Thank you for your help again. This implementation has been a long strange trip.

Thanks for the tip, we'll give it a try.

Sandy, Do you know anything that might cause the NR reason to display?

Ran into an interesting situation. We set up the Symposium Web client server(4.5) and I'm unable to view historical reporting. I'm able to access real-time data but when you hover over the reports for historical data they show as unavailable. I can view historical data using the web server...

Has anyone had an issue where symposum web client will only allow you to view real time data and all historical data is unavailable? Is this an access level issue?

Thanks again for your help Sandy.

Sandy, Thanks for the response. Is this a configurable item in Web client? We have web client running but in the realtime display the agent still shows as not ready even though they entered a not ready code.

Is it possible to see the agents Real time Not Ready Code status in Symposium instead of just seeing Not Ready when running real time reports? Is there some third-party software that will allow you to do this? It makes no sense to develop a product that will not give you actual agent state real...