Thanks wallst32. I was able to find the arm broken in mine and the spring just hanging there. I attached best I could till the new ICL Arm Kit arrives. It is now working perfectly.
Thanks all!
I have the exact same problem with our 8550 as wallst32. I will check the above suggestions and reply. If I print a config page, the pantone calibrated check box at the lower left corner is visible again about 2 inches to the right.
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