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Not sure if this is even possible but here goes. I want to be able to pull a text file into flash page. I want this to scroll like a news ticker. I have the following code but this only put the txt onto one line and doesn't allow me to tween it. _root.createTextField('tmp', 1, 10, 10, 100, 10)...

I was wondering if there was a way to grant a user read/write rights to a select set of CCT's and not other ones.

Thats a great idea about the IF statement at the END of the CCT. We always just let the callers hang when er trigger it but pushing them to the emergency CCT is nice. I just don't understand the reasoning behind why the supergroup won't work. You would figure that if an agent is IDLE in their...

We have a scenario where I have created multiple "closing condition" agent groups. (ie meeting close, holiday close) I have created an agent for each group and when this agebt has gone IDLE this triggers the <IF IDLE AG = 1 then goto closing CCT>. This works perfectly but there are abunch of...

We are looking to get the customer the estimated wait. Currently there are steps in the cct's that say "EST WAIT TIME AP x<180 goto announcement" for each timeframe we want them to hear something. This is all fine and good however it seems that this is not reading the newly queued caller gets...