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We´ve done that, using Avaya´a Directory Enabled Management (DEM) pushing the real life data to a LDAP schema, also feed these data by historical cms config data using a odbc2ldap connector. Finally retrieved the data out of the ldap using a .net ldap interface to bring that stuff on a browser...

the data models are either in the installation source of aic in doc/datamodl or after a installtion in the installation destination directory, i think...

avgindyguy, i´m also intrested in this report. If it is still available please could you provide it to me? thx a lot mimo

sorry i have no link, but i think this package is available through avaya. I know that our customer already uses this package, and they have it, but i don´t know where to download it or get some docu . I googled a lot but i can´t find any reference to this docs or toolkits. Propably contact...

Tanks a lot people, i found a possible solution called: Generic Socket Real Time Interface to R3 CMS (RT_Socket) “Tool Kit” Software Package cu

Hi richgarcia87, MakeMeRing showing stats on the hardphone is is not the way i meant to do that, cause as you mentioned the displays are not big enough. The Agents Desktop Client should be the right place to show skills and such things... To put the Data to the Agents Frontend is not the...

Hi @ all Does anyone know how to connect to CMS in order to retrieve agent skills and levels, vdns and queue stats in realtime? The issue is to provide agent popup screens with actual skills and waiting calls in his queues... Is there something like an API or a interface? If Yes, is there...