I do not know of a way to do this as I've tried. I use CM 3.2(2)spH. I use Microtel for a CDR report product, but it will not create this report. The data is in the CDR dabase, but Microcall cannot or willnot export for a report. My only alternative, have 5 sessions of ICD queues is to...
I've done many PBX switches, mostly Lucent Definity, and Legends. We've been on a Cisco system for three years. CM3.1, upgraded last to 3.2spH. Still a few minor issues.
I think you need to decide not what vendor product you want, but what services you need, how you plan to save money on a...
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