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I have a BCM 400. All phones have 2 line appearances. When both lines are in use any incoming call to the DN gets all call can not go through messege. If I put the FWD on busy to the voicemail, all calls go to voicemail even if the second line is free.

I am running 4.0 on a BCM 400. When I go to try and set up the Data File Transfer for downloading to my RSI software I get an error as soon as I hit the CDR screen. It hangs for a second and them give me an error saying the session was logged off due to inactivity. I jacked up the session time...

Ok so last week I had a Hard drive go bad in the Exchange box. No biggie Dell Sent me a new one. It took a long time to rebuild but it did. During this time I was unable to get a good backup of the STORE. When it did finish I took a backup of the Mailboxes with no problem but the Store backup...

I am working with CRM 3.0 on a Windows 2003 box. The DB is a SQL 2000 box. After about 15 minutes or working I get a "server error in "/" Application " erro on the screen. This error is random so I can not do it at will but it seems to happen after about 15 minutes of being in the interface.

I have Sharepoint Prtal 2003. I recently added a user to have read permissions to a portal site. The user has since left the company so I have removed her from Active Directory. Sharepoint still shows her as a user and when I go to remove her I get an error stating it is an invalid SID. Any idea...

I have Call Center for the BCM I also have the RCC loaded on a win2k server box. For some reason as of 12:01 Septemberr 7th it has stopped reporting calls. It connects with the BCM no problem. Passwords have not been changed, nor connections. You can see it downloading a new database number of...

I am running a Native Windows 2000 AD network with Microsoft Exchange 2K3. Does anyone have a guide on upgrading to Win2k3 AD?

I have a user that is trying to send an email to 5 ditribution groups located in her contacts folder. She keeps getting "AN UNEXPECTED ERROR HAS OCCURED" errror. Now I tested sending to 1 DL... worked.... 2 DLs ....work. but anything more than 2 brings up the error. Does anyone know if this is...

We have a full WSS and WPS install for our intranet. Some departments have created WSS sites for their customers. I need to know if there is a way I can Make these visable to the internet with a view only role applied. I have 6 sites that all need to be on the internet. I have a domain name set...

I have a BCM with version 3.0 as well as Call Center and the Call Pilot Apps. It has recently started to max out CPU and then need to be rebooted. After having the BCM monitor up I noticed that right before the crash the CPU would max and then stop responding. The phones work but any call pilot...

I have a BCM 3.0 system and i am trying to set up some 3rd party app for grabbing reports via CDR. When I go into the Data File Transfer Section the default set value is NONE. I want to change it to PULL. i change the value to Pull hit TAB and go out of the screen I come back into it to find it...

hey Marshal, That is funny...the problem was that in the LAN section there is no place for a gateway so I had no clue..... Again thanks for the help!!

Aragon You hit it....Our BCM is not used in any way for networking so the default gateway was not set. The BCM is on the same subnet as myself so I would have never noticed the problem because I could always get to the Unified Manager. thanks to all for the helpful tips. See Ya, Al

I have a Pix 520 firewall that we are running our Cisco VPN clients through. When on the internal network I can us the IP softphone with no problems. While on the VPN I can not get to the Softphone acces or even access the BCM start page. I can not even ping the BCM from the VPN but I can ping...

Hello, I need to upgrade my company network from NT4 to 2K. Here is a quick rundown of my current network. 1 PDC 2 BDCs 2 DNS servers on Win2K server boxes 1 WINS server on the PDC Various file Servers. 2 Exchange 5.5 servers on Win2k Boxes. All workstations are 2K pro or XP. Questions...

Thanks for respponding. I can not ping nor does cdp work. This is from the log- ------------------------------------------- Sep 15 21:32:47: %SCP-4-DACK_TIMEOUT_MSG: SCP delivery ack timeout for opcode=11 D Sep 15 21:33:47: %SCP-4-DACK_TIMEOUT_MSG: SCP delivery ack timeout for opcode=11 D Sep...

Hello, I have a Cisco Catalyst 6006 switch for my main switch on the network. I also have a server that runs IP MONITOR software. I received an alert that the switch ws not responding to the monitor (the monitor pings the ip address of the switch). I can not telnet or connect via console to it...