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  1. skv220

    IVR agent login/out & Canned reports

    We just recently upgraded to an option 11c system and are using an automated IVR system for our callcenter. I have two questions 1> is there a way to script agent log in and out on the option 11 (IVR) TN's? I am currently hooking a single line set to each jack and simulating a logout or login...

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