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  1. raspden

    VDN of Origin Annc and Agent average call answering time...

    Does anyone know if VDN whispers (VDN of Origin Annc. Extension:) add to a hunt group agents 'average call handling' time reported in CMS? Call Centre management want to implament some long-ish whisper messages which has raised the question of weather this will negativley impact the agants...
  2. raspden

    Avaya phone user unable to log into phone.

    Thanks Dawncastle, I have changed the Auto Answer field (in ch agent xx) from 'acd' to 'none' and this has resolved the problem :) The user can now log in happily and doesn't get logged out after 2 seconds! Looks as though the Auto Answer = acd should be reserved for headset users, whereas this...
  3. raspden

    Avaya phone user unable to log into phone.

    Hi, I have a user who is unable to log into their Avaya phone. The phone seems to log into to his default hunt group but automatically logs him out approx 2 secconds. I have compared the agent config on the switch to the template I have used to create other users who are working fine. I have...

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