Hi.
When there is nor available agents in a skill, we route the call to a external cellular phone. But, then, we lost the original ANI (from the fist caller).
There is any way to preserve original ANI after "reroute".
Thank in advance.
Floro
Hi, mikeydidit.
I have used remote cover, but it is not the adecuate way in this case for two reasons.
Station A is the boss and station B is the secretary. The secretary can be two or three persons (station B is allways the same physical terminal). The call-fwd in station B is used when the...
Hi.
I have a station A with a button to send-calls, the cover path of this station is to station B. When in station A is activated the send-calls button, all calls are redirectec to station B. That works correctly.
In the station B, there is a button to call-fwd.
When a call is placed...
Hello
I have activated the Record Out Signal in the CallMaster IV, but when I record or listen this signal, it hearing much better the remote talker than the local talker.
Why?. Can anybody help me?
Sorry my english. Thanks in advance.
Floro
Hi jbenh.
To get CDR, first you must administer it with the command "change system-parameter cdr" (abbr: cha sys cdr).
In this screen you can select the format of cdr output and where it output. For serial port, I seem remember that you must select "eia".
Then, you can get CDR info in serial...
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