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Been a while since I've had to do this so pardon what is probably a simple answer. Just verifying, but what is the process for an agent to login to the DFDN line on the phone when the ACD is down?

What does the CCMS IS_Service control? Had to restart the SDP service for a RTD issue and the IS_Service will not start back up? Any suggestions?

Which Service did the vendor stop and restart to get the task to go through? Once the task is stuck in TM you cannot make the change on the Terminal it gives the error TN already in use. Only solution we have found to clear this is reboot the server. So I am curious if restarting the service...

I am using Telephony Manager 3.10 from time to time a task will get stuck under the Sync Task, Queue status. Does anyone know how to cancel the task? If you click on the task name it only displays how long it's been running no option to cancel. Also there is nothing listed under the Scheduler to...

Does anyone know where to change the number of History days for IE in the registry?

Anyone know how to adjust the size of the Save As window when it has been maximized. Co worker hit some keys and maximized screen, now can't get it back to the smaller size. Can't click and drag to smaller size either.

Has anyone seen the a problem with Excel 2003 with the scroll bars becoming inactive. It happens very randomly, the horizontal bar will become grayed out so you cannot move back and forth, also seen it happen with the vertical toolbar. Anyone have a fix for this? Thanks

Does anyone have any ideas for this error message. Running Windows XP, tried WMP version 9 and 10. Receiving the error message 1072885305: An Audio codec is needed to play this file. To determine if this codec is available to download from the web site, click web help

If I install Windows 2000 over Windows XP does it give the option to save all existing files or does it format your hard drive? I have a Windows XP machine with a corrupt registry that won't boot and need the files from it. Thanks for all replies!

The initial error message stated: STOP: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate. It is corrupt, absent, or not writeable I have tried this fix...

In Excel 2000 how do you get the correct date to appear. For example you type in 04010 then format the cell to a date it changes it to 10/18/2009. Is this possible without having to type in the / or .?