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  1. carvalhao

    CRM user service KPI

    Hi everyone! I am trying to compile a list of possibly interesting Key Performance Indicators related to the quality of service at it is perceived by a user of a CRM solution. I would be gratefull if you would post some suggestions. Thank you for your time, David
  2. carvalhao

    Data warehousing KPI

    Hi everyone! I am trying to gather a list of relevant Key Performance Indicators related to Data Warehousing service. I have created a short list with the obvious ones but am looking for any insightfull data that I could collect to evaluate final service quality. Any suggestions would be most...

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