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franke, thanks for the information. I checked the night service schedule and it looked fine. The start time was set to business closing time, and the stop time was set to business opening time. To satisfy my curiosity though, I removed extension 698 from the 657 operator group, and the problems...

Could the Night Service be an issue? I found the following information, and it involves both of the extensions in question. NIGHT SERVICE INFORMATION OPERATOR 651 DGCG #: 7929 STNS : 651 LINES : OPERATOR 657 DGCG #...

I may not have explained the first part very well. The problem only occurs when a calls come in on the DID's. Internal calls are not effected. I can't find any coverage on either phone, and it doesn't matter which of the two DID's you call, both phones ring. I will get in touch with our...

We get the announcements from the carrier such as out-of-service, but we can't get a busy signal. This is the first PRI I have been involved with, and I don't know much about phone systems. Do systems from other venders receive busy signals on PRI's?

I have 2 questions. We recently installed a PRI for our Merlin Magix. 1. Since the installation I have 2 extension that seem to be connected is some way. Example - When a DID call comes for extension 657 it rings on both 657 and 698. I have checked for coverage and found nothing, and I...