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Finnally, I found out that there is a DLT drive test programm that can be downloaded from the Quantum web site (www.quantum.com). I ran the program tests and no errors came up. So problem does did not come from the DLT drives. I replaced the tapes and the backup completed successfully...

I use Arcserve 2000 on a Windows 2000 SP4 server (backup hardware: DELL 130 T library, with two QUANTUM DLT7000 drives). The last full backup of files was cancelled by Arcserve after 15 hours of inunterrupted backup because of the following problem: 20040828 045547 TAPE E6096 Media Error...

Sorry. That's right. I thought it was a backup problem. Actually, I found out that the problem had to do with security credentials provided when I restore a a mailbox folder. It did'nt restore mailboxes at the brick level for some times and did an usage error. When creating a restore job...

I enabled debug for job engine and Exchange agent this night. Our mail server is called "Mail1". Find next the information I find relevant: JOB ENGINE DEBUG INFORMATION 20040825 030905 1207 Could not get disk sector size information for Registry\.(EC=2) 20040825 031040 1207 Unable to get...

We have Arcserve 2000 SP5 Backup agent installed on our Exchange 2000 SP3 mail server. Suddenly, bricklevel restore is not working anymore: when I restore an individual folder of a mailbox, this folder is getting restored without errors in the log, but when I then click on the folder in Outlook...

CA has finally published yesterday (april 4) a correction to the confusing explanations of QO52528. See QO52950: http://support.ca.com/Download/patches/asitnt/QO52950.html . Not tested yet, but it seems to be the the right patch.

Here is the link: "http://supportconnect.ca.com/sc/solcenter/sol_detail.jsp?product=ARCSNT&release=7.0&number=248&os=NT&type=&returninput=0

Oh. Good news !! Here is my e-mail adress: "getronics@fareas.ch". Thank you very much.

There is no stupid question. Actually, in the media pool the # of days is "5", the # of tapes "1". Hmm.. I made no changes to these values before and after applying SP5. Before it works. Any idea ? Do you know if any patch is available ?

Since I applied SP5 on Arcserve 2000 Advanced Edition, tape retention as configured in the media pool is not working correctly. Once a job has been done, the tape is moved to save set, but never moved back to scratch set after the defined retention time. I have to manually move tapes to scratch...