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Can someone help me remember how to program a hotline, I have a gate phone that I need to automatically call our security shack when it is picked up.

How do I change a mailbox to give it more space (size), I have merlin mail and a user has 4 saved messages and his mailbox is full

Thanks TDA the Reliable Disconnect was it. Now that people are leaving messages in the general mailbox, the owner wants to be able to forward them to the right person, when he tries to transfer, the VM for that extension never answers, in fact, when you try to call and extension, it just rings...

Thanks TDA, All of that works.... But now I have a problem where the VM is keeping the line appearance open so you can't use the line on the phone. I went and checked the VM and sure enough the ports are staying open and the only way to clear it is to unplug the cord from VM to the tip ring...

Thanks I will give that a try this evening. How do I set who is the general mailbox extension?

Ok, I followed the steps above, and here is what is happening now. The day service picks up after first ring, even after I have set overflow time to 25seconds and queue to 99. I have also noticed that once the call gets into voicmail after that ring, the ports on the Merlin Mail box stay red...

Thanks for the help guys.... How about the night mode with no day menu, is that possible, I already have the night mode button on the operator computer, but how do I make it pickup only at night? If I add the CO Lines to the call group then they will pickup after so many rings during the day...

I have a customer that has 2 diffrent business both with Merlin Legends and Merlin Messaging/Mail. At one of his businesses he wants to program the vm to pickup after 6 rings and he wants the customer to be able to select who he wants to get. I understand (from memory) that to pull this off, I...

Nver mind, I forgot to go to entry mode and remove the line number from there

ok I am in that section of spm, how do I remove it from the button?

I can't remember how to remove lines from within SPM I need to remove the Page Pool 6 button from a users phone, how do I do this.

I am sorry is is a Rel 7.0 on a CKE3.0

I have a Merlin Legend R3.0 with Merlin Messaging, and I have one extension whos voice maail is answering after 1 ring and doesn't give the user time to answer his phone, for the life of me I can't remember where I need to go to change this.