Search results for query: *

We are running Cisco Call managers with ICM for the ACD. The ICM reporting is almost impossible to find what you need to find (cant even run a simple RONA report) Does anyone know of a GUI interface reporting tool, that is user friendly (to call center managers) that would enable us to run...

Does anyone have any ideas on how I can get someone in India ASA - through the Internet possibly?

We have a 8710 (v3.0.1) with several sites LSPed off of the main location. Recently we have been getting phantom calls in the remote sites where it appears call handling is set-up but the audio connection never goes through(call goes through, rings, but knowone is there). We have local...

When I do a "list measurements DS1 summery" I see the following but do not know what each one means - Can someone please shed some light on this for me or help me find the docs that say what the following are? 1) Errored Seconds 2) Bursty Errored Seconds 3) Unavailable/Failed Seconds 4)...

Is it possible - Can someone please help me with the steps to connect to a remote system using ASA and a CLAN card. The remote G3 has version 8 on it and Im not sure if it can be done.

Version 2.2

How can I send an inbound call to a group of 25 people on a Merlin Magix 2.x ? Is there any possible way to do this?

We have a T-1 circuit we need to do test and turn up at a new site, but we don't have equipment onsite yet. Do you know of any device or way to make a device that can accept and loop back a T-1 AND allow test call(s) to be made?

Can anyone please tell me what criteria you use to decide to give a user EC500 vs Remote Call Coverge?

Does anyone out there have a comparative analysis or any type of documentation that compares the Cisco Call Manager to the Avaya G3 platforms? We currently have Both CCM (20 users) and Avaya G3R (1000+ users) Cisco is coming in to do a demo on how much money they can save us if we use just CCM...