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Thanks to both of you. I'm bummed that SA (which I thought was going to help me with cost of upgrades) doesnt do very much. I'm going from 6.3 to 8. Seems like prem telephony solutions are going to be very pricey if we have to basically keep rebuying them every couple years :( Cheers!

Hi All, We had SSU and now SA mainteance for our systems. I'm hearing from an Avaya BP that this is only good for upgrades within the same version (so like version 6.3 to 6.4 to g.5...etc) But that once you go to 7, you pay for the software upgrade... Is this true? Since Avaya skips...

Hi All, Anyone out there using a cloud based Avaya solution for voice (not call center, just voice)? It appears on the Avaya website there is one, but I dont hear much about it. Any comments opinions on it? Thanks! HeatherSue

Thanks all for the replies. 10 digits was to minimize the amount of digit/extension manipulation we'd have to do on the SM/SMGR. We are transitioning to Skype, so many inbound calls passthrough the PBX, to SM, over to Skype (requires 10 digits). We had been told that this 10 digit dialplans...

Hi all, For those with 10 digit extensions configured in their Aura CM, what did you do when it came time to configure a 10 digit extension that begins with 9? (example 908-123-3456) The FAC digit is 9 for access for telco trunks. Did you have an issue with this or did you just expand out...

Thanks!!

Hi All, I think I have something...anyone know where I can get patch 12866? Thanks!!!

Hi, Thank you both for your posts!!!! sjforcum, that is the exact thing we are running into, I want to give that a try... when I run configure server from the web interface, it it similar steps to the wizard, just in a different format? mark5830 Here are the IP addresses we are using: S8300...

Hi :) We were getting the failure message, timed out... we managed to get past that by redoing everything through the wizard, and we thought we were done and our last step was to reboot. After we rebooted, everthing came back except for the link between the 8300 and the gateway. So we...

Hi Everyone, We are working with a vendor in Mexico on a new install of Gateway and Sedia Server, standalone w/ Intuity Audix VM. We are having a bit of trouble, we assigned IP addresses within the Voice VLAN (60) to the Processor, stack processor, MGP, DSP, and Voicemail. We can ping...

Hi All, I had a business partner with international reach - Touchbase - for about 2 years, but they are no longer a certified Platinum BP in the states they tell me. Anyone out there know of any truly global Business Partners, with reach around the globe for system design and install...

THANK YOU!!!

Hi, It is my understanding you can only use this feature code if you have an Audix. Open to another way to transfer? Try Transfer, extension, Go-to-Cover, Transfer Anyone else have any ideas?

Hi Everyone, I think my questions so basic that I cant find documentation on it. but here goes... I recently inherited a system in Brazil that uses IP telephony on an 8300 system. They have 4600 series sets. The admin assistant wants to move a phone (8039) from its present location to...

Hi All, Yes,I am going in with the web browser because I want to go into the intuity audix - I havent used ASA to administer the intuities...I do all of them with the web. If I use sa as the login it wont take my password. I can only get it to take a password with sappp as the login...

Hi Everyone, I'm sure I am making a real dumb mistake and I'll kick myself for not figuring it out...but here goes. I have an Intuity audix LX R 1.1. I am trying to access it via IP, and am sucessful in that - I am able to login, and click my way to the messaging admin option, then Java...

Hi everyone, Does anyone knwo how to find out the integration type between VM and Definity for a remote system? Can seem to find the command to use. Thanks!! Heather :)

Hi, Check the time on the PBX and on the phone, are they correct? If you put a date-time button on the phone and have the user press it will sync up the phone with the PBX time and perhaps that will fix the issue...

Thank you both for your replies :) It is good to hear that windows mobile will also work like the series 60 - I know that the Ec500 works with any cell phone/ any carrier, but I really like the ability of the Nokia's to work more like a desk phone/ with transfer, conference etc... Thanks!!

Hi all, does anyone know if there is a report I can use to show (historically) when there were no agents available. Our helpdesk vectors work fine usually, and every now and then I hear from an angry end user that waited in queue for 5 minutes or so...I want to be able to verify that the issue...