Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
-
Need Help Determining Agent Release in Call by Call Report
I am trying to figure out how to determine if an agent performs and unauthorized release on a call. When pulling the Call by Call Statistics report, I see "Local Call Released" under "Event", and then "Norm" under "Associated Data." However, the majority...- Martowski
- Thread
- Replies: 0
- Forum: Nortel: Symposium call center solutions
