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We have set up a Nortel Dialogic media gateway to use TDM phones with a cisco unity voicemail system as an integration device. We constantly have to reboot the device in order to light or extinguish message waiting lamps. Any suggestions.

We have set up a Nortel Dialogic media gateway to use TDM phones with a cisco unity voicemail system as an integration device. We constantly have to reboot the device in order to light or extinguish message waiting lamps. Any suggestions.

Anyone experience this problem. When you call into the call center and connect to an agent the IVR port is still held open and does not drop the call after the transfer. This results in a recording being heard during your converation saying we are experiencing technical difficulties and then the...

I have a customer that when he dials someone after hangup the number he calls from dials the person back and just gives a burst of 5 - 6 rings rapidly then quits. It seems that all the dialed numbers in his call log (M3903) dial from time to time with out the set being off hook. We have looked...

I know the command to extract set info from the MSL-100 but is there a programm to feed the raw data into like there is for the meridian systems to put info into an excel spreadsheet. Just wondering

The CDR is full on our Octel CA and won't record anymore. How does one purge the CDR log so it will start recording. Needed for troubleshooting. Thanks

When I go to any load on a meridian option 81 it is printing out in double space. I just started all of a sudden. How do I get it back to normal? Is there an option on the configuration record?