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I have a problem where the logins and passwords for an option 11 mini work fine when dialling in remotely via a Modem but do not work when trying to access via a TM. The TM is centrally based and serves numerous sites but none of the valid logins work when attempting to connect via this. Any...

Its an automated alarm being generated so we are not actually on site and doing anything. We remotely monitor this CS1K and I was just after some assistance on the error message and a possible clear.

How can I clear the following error message: I/O request failure - Error IOCTL request failed Win32 error. Is this a Windows error message or related to the Call Pilot?

When attempting to log into a BCM400 via Element Mgr I recieve the following message - 'Detector BCMDetector cannot determine the device type for IP address'. What does this mean? Is it a bad user name/password as if it was, I thought a message showing that was displayed?

What is the procedure for re-setting the nnadmin log-in back to default? A user of ours changed the logins and now they cannot remember what they are so I need to reset them to the original. Can anyone advise if there is anywhere I can find this or failing that what I have to do to restore it?

What is the easiest way to set up automatic time of day routing to an external PSTN? At 1600 each day my customer wants calls to route to another office until 0800 the next morning....what is the easiest way to do this? Thanks.

Is it possible to change an installed and working BCM400 to auotmatically change the daylight savings time? The NTP's indicate that the box that needs to be ticked is read-only!! Why is this? Any help would be greatly appreciated. Thanks

I have a customer who has a BCM400 and they want an easy to read step by step guide on installing/replacing a phone. Are there are any simple guides on configuring a phone available on the internet anywhere? I am looking for a step by step guide where it will walk you through what to do when...

I have a customer who is asking if it's possible to pull usage/performance reports off of the BCM400 (4.0). He is after actual performance reports of the BCM and not CDR's as such. Does anyone know if this is possible and if so how? Thanks in advance.

Is there a way to view the available disk space left on a BCM400 and also if possible can you view the files that are 'on the BCM'?

Rls 4....

I am trying to change a password on an Option11 mini and after entering the Level2 Pwd I am getting a prompt of 'PWD_COMP'...What does this mean and how do I get around it to chabge the Level 1 and 2 passwords? Thanks