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Hello, Our 9650 phones get a lease of 3 hours and everything looks fine on the DHCP until the lease expires The phones keep their ip address but the lease is dropped after 3 hours. Not sure why this happens. The phones pick up the 242 option on the data and voice subnet scopes , pick up a ip...

Thanks for this I was a bit thrown by the approach. Just to give you an idea Site 1: sbc and session manager are in NR 102 Sip trunk for site one has Nr 102 as far end and Procr (nr1) as near end on signalling Site 2: sbc and session manager are in NR 103 Sip trunk for site one has Nr 103 as...

Hello We have deployed some sbcs across 3 sites The calls always grab hold of the medpro used in the Network region where the procr is located . I think this is because the near end on the signalling Groups for these sip trunks between the session managers and CM all use procr in network region...

Hello, We have a WEBLM controlling the TSAPI licensing for two non HA AES servers We have set the licenses required on each AES to 0 so that they just grab what they need. In the event that one AES server fails and we need the adjnucts to use the AES that is still up how do we release the...

Hello, I know some use TOD statements to define hours closed rather than hours open and I have used both. I have a question regarding the all xx:xx to all yy:yy time of day logic When using the all to all TOD statement does the time need to be between 00:00 and 23:59. I saw a statement in a...

Hello, We are looking to roll out a ESS Simplex VM(with the revised coverged control network that comes in CM6) In CM5 just for eth2,3 &4 there were 9 ip addresses. Does anyone know how many would be required for an ESS Simplex VM? Thanks

Hello, Has anyone updated the metadata held in the SQL DB for ACR V10 to remove the path to the NAS for a given call? If so would you mind sharing? Many Thanks

Hello, I know about public numbering and incoming trunk handling how to manipulate the originating outbound presetned number and how to strip of digits from the called number. However I need to manipulate the presented number on incoming calls (on a Avaya SIP trunk) for calls from specific ANI...

Hello, We are looking to migrate away from Avaya may not meet the deadline by which this should happen. This will mean we may not have Avaya support for a month or two as we cant extend our contract by this small amount. Given how the architecture is and how redundant the platform has been set...

Thank you. it was private numbering that sorted it

Hello, I am routing outbound PSTN calls for one PBX by routing out through another. I am needing to maintain the CPN send from one PBX to another across a H323 trunk. At the moment this isnt happening. Are there any configuration settings which will allow the CPN to be maintained? Thanks

Hello, Does anyone know if someone wrote a program to simulate phone boot up test, ie requests to DHCP etc following the one that came out a long time ago using option 176 It would be quite useful if there is something out thats similar but uses option 242 Thanks

Hello, I need to know if I should use a straight through or voice cross over cable between the carriers NTE port(FMUX) and the MM710(E1) card The pinouts for the MUX are 1,2 – RX 4,5 – TX Thanks

Hello, In the events log I am seeing a high rate of '* BSR Poll - TSC trk mbr not admstd'. The BSR poll and intraflow seem to be working fine in that calls do get routed across the intraflow vdn for location 1 but I am still concerned these events show for vector steps relating to the BSR...

Hello, Has anyone installed a KVM which is suitable for both SUN nectra servers(for our CMS system) and HP DL380s (using USB)? Thanks

Hello, Just wondered if anyone has information on alternative recording solutions to AVR V10(avaya badged Verint solution) and NICE perform. For every NICE perfrom endpoint using DMCC we would have to pay for an Avaya DMCC license on the AES, a NICE DMCC license and an encryption license which...

Hello, Thanks. The NICE mapping file is only able to accept one-one relationships with line side cards so we are unable to do anything o nthe NICE side. I was wondering if there is anything on the PBX side that could be done. Calls going across the SIP could go over any number of TDM trunks.

Hello, We have an Outbound Dialler Solution wich uses SES servers to make outbound calls to customers using SIP trunks for signalling. The calls then made across TDM trunks which are recorded trunk side on a NICE system. However CTI tagging to the AES system shows the call being made on the...

Hello, I am looking to remove ZIP tones on some but not all auto-answer agents. I have tried using data-restriction on the station form and set it to 'y' . This works but then prohibits service observe. Has anyone managed to do this. We are hoping to get VOA without ZIP tone for one call...

I have encountered an issue where phones once registered to the processor ethernet do not provide dial tone when the receiver is picked up the first time. On checking the ip logs in CM it indicates the phones timeout when they do not receive packets back to them from the processor ehternet on...