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I'm currently doing the same thing with both Outlook and Thunderbird, and having no trouble. It may depend on how many Desktop Licenses you have, as I believe each connection via IMAP or Web client uses a Desktop License. Good judgement comes from experience, which usually comes from bad...

Another option could be to replace the ACD number with a set which in turn is forwarded onto an ACD. Let's say the ACD is currently 4500. Out the ACD, and create a set with the DN of 4500 on. Add CFW, a touch of HTA, with some CFXA. Create a new ACD (4501) and add the agents to it. Then forward...

Another option could be to replace the ACD number with a set which in turn is forwarded onto an ACD. Let's say the ACD is currently 4500. Out the ACD, and create a set with the DN of 4500 on. Add CFW, a touch of HTA, with some CFXA. Create a new ACD (4501) and add the agents to it. Then forward...

Just leave it empty. You may need to terminate the Begin block, but that's about the only change. Good judgement comes from experience, which usually comes from bad judgement..

Here's a better explanation, which would have saved me a bit of typing.. http://www.tek-tips.com/viewthread.cfm?qid=1307517&page=1 Good judgement comes from experience, which usually comes from bad judgement..

As they say, it's easy when you know how. This also assumes that the route to CallPilot <-> Symposium has been created and acquired in the IVR ACD-DN, and that CallPilot has the SDN created for voice segments. Create or use an application, (let's say it's called SoundBites), then click on the...

Have you tried importing or recording a silent greeting ? CP will then play the greeting, and then start presenting the fax tones. Good judgement comes from experience, which usually comes from bad judgement..

Have you tried using a different browser ? I believe Firefox is supported. Try that, and see if it's a problem with your browser or the web site. Good judgement comes from experience, which usually comes from bad judgement..

Go Start|Program Files | Palm Desktop | PIM conduit sync | Sync with Outlook If you don't have it, you may need to update your Palm Desktop and/or Hotsync. Good judgement comes from experience, which usually comes from bad judgement..

Um, you can run into getting duplicates on both the Palm and the PC, which requires a bit of tweaking, but once that's nailed down, it works pretty well. Depends on what program your friend is going to use for synching the Palm.. Good judgement comes from experience, which usually comes from...

I'd check in the Mailbox Class and check the settings in Desktop and Web Messaging Configuration | Company cover page folder. Could well be picking up the cover page from there.. Good judgement comes from experience, which usually comes from bad judgement..

You could do a Call by Call report for each hour of the day. Fiddly, but it'll tell you the duration someone was on an outbound call for. Whether that was to voicemail or a person, the report can't determine. If you're wanting to expand the time for reporting, and possibly filter out some of...

Yep, you can have that all in one script. /* CDN 8855 */ GIVE RINGBACK WAIT 2 GIVE IVR XXXX WITH TREATMENT XXXX WAIT 2 QUEUE TO SKILLSET XXXX In the second option of the MM box, put in the first CDN -8855 in this example. When Symposium hands the call to MM, it keeps an eye out for that...

Sounds like you've got the gist of it. Setup your MM mailbox with the two options, with option 1 being your transfer number and option 2 the hunt group number. Symposium will keep tabs on the call, and will capture the call again when MM hands it back. Good judgement comes from experience...

Set it up as a Custom connection, Connect to Phone Via Bluetooth Device v3 Model Razr Speed: 57,600 That should work for you Good judgement comes from experience, which usually comes from bad judgement..

Actually, you might want to look at the stats for the agent who has a high RTQ count. He might be hitting Not Ready to send the call back into the queue. A typical time for RTQ is about 15 seconds. If you see his RTQ's within a second or two, I'd have a quiet word with him about his...

Make up a phantom which DCFW to a known cellphone number in the new range, then place a call to your phantom DN and trac it in LD80 and see what you get. You might also want to check that the NCOS values have been updated to accomodate the new prefix. Good judgement comes from experience...

GHTROUT has some excellent templates for the hardware audits. In fact, his site is crammed packed full of useful stuff, so it wouldn't hurt to have a poke around there first. Typically you'll be wanting to jot down the type and number of cards you've got (Digital, FALC, trunk,etc), key code...

Are you using a CDN or a ACDN and is it going to the same extension each time ? If it's a CDN, you can add a DNIS label in Symposium and not add the number. The CDN name will be presented when the call is transfered. If it's an ACDN, then point the NCFW to a phantom, which has the CLS of CLBA...

Wellll, if you wanted to be really cheap, you could install an analogue line to a PC with a voice modem, and plug a headset into the PC or modem. There's no shortage of software out there that will accomodate your request, such as TalkWorks. Having said that, the voice quality is not going to...