Try to create the mailbox you have deleted with the same name and the same user account on the server. Send one mail to it to initialize the box, wait a while (5 minutes to replicate it to AD) and then try to restore it.
Have you applied any service packs of ARCserve? You must apply any service pack on the ARCserve machine & on the client! Look for service pack 2 on cai.com.
You are not allowed to backup or scan (with Virus Software) the M: Drive because it is a virtual drive created by Exchange 2K. Sometimes the backup services fail and you see two instances of the backup possibilities. You have to choose the instance which you can open to see the Stores and...
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