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This is becoming more common with new IP platforms being used to provide service to the premise using SIP trunking to a Cisco and providing a PRI interface to the PBX. I would contact TW and see if they have a portal that will allow the users (DID owners) to forward their calls via a web...

I thought I would share a tid bit I discovered using Norstar Remote Utilities after being fed up with having to reboot my computer so many times. I am sure you have experienced the "Unable to find connection manager" when using the remote program (pressing the cancel while connecting to a site...

Your response "The intent of this contact is to activate an external relay, not to carry any real load" is exactly why I am asking. I need to know what voltage and amperage the contacts are rated for because I am using them to entergize a larger relay.

Does anyone know what the Volt and Amp rating is for the page port contact on the Partner ACS (R1-R6)? I have searched thru manuals, Avaya's website and several tech websites and can not find the info anywhere. You would think it would be included in the electrical spec part of the manual but...

Thanks exsmogger I have 3 intercom paths on the operators set and 2 on every phone. I have also been told you need a intercom path for every call on hold, even if you have direct line appearances. Is that right?

I have a site that we installed a MICS 7.0 and Call Pilot 100 Release 3 at about 3 months ago. The customer called about 2 weeks after the installation and advised they were having a strange problem with the voice mail it seems when they dial F986 and the ext # the call goes on hold and does not...

SupportDude thanks for repling. You said "Get the Upgrade Tool from Nortel (64MB SANDISK)" Can I just use the 256MB or 64MB Sandisk CF cards that I have (with the PCMCIA CF adaptor) or a plain old 64MB Sandisk PCMCIA flash memory card? Is there special Nortel upgrade software on the upgrade...

I have a couple of CP100's with the older software and I am having the mis-dial issues. I need to upgrade them to 3.0. Can someone post the procedure and the file names from the Nortel site needed to perform the upgrade? I have seen somewhere in this forum that the files were supposed to be in...

Sprucegrover that is exactly what it was. I thought I had set answer lines to yes in F982 but I had not. Thanks for the replys

I recently installed a CICS 6.1 and a Callpilot 1.5. Everything seems to work fine except I can not get it to answer any lines 001,002,003 or 004. I have the callpilot set to answer the lines with "AA" and rings to "2" Is the CICS 6.1 compatible with Callpilot 1.5? Does anyone have a...

It could ruin a Voadvi phone if you plug it into a SLA jack. I have seen it done before without hurting the phone. Any of the SP616XX-XX phones will work on your system.

You should be able to connect analog ext #1 to all your cordless phones (line 1 jack) and analog ext #2 to all your cordless phones (line 2 jack). If your cordless phones have line supervision you will also get a busy indication (lights on lines) across all your cordless phones when any one of...

Cowenby and LKev thanks for your posts. Cowenby can you suggest a good logger/analyzer. I am sure they are thousands of dollars right?

Yes, you can use your 2 line cordless with the Single Line Adaptor. The Single line adaptor for the Vodavi Starplus Flex gives you 2 analog exts. What I would suggest (since you only have 2 lines) is to connect the 1st analog ext into line 1 of your cordless and the 2nd analog ext into line 2 of...

Customer is reporting that incoming callers are being disconnected in the middle of established calls. The trouble began early in the morning on 01/05/04. Customer has had this problem before and strangely it seems to happen on Mondays. This is a Hospital, so they are probably getting heavy...

I recently upgraded a MICS from 1.1 to release 5.0. I had installed a fastrad on the 1.1 system prior to the upgrade. It worked fine on line 27, but after the upgrade which also included installing a T1 in place of the loop start cards I could not access the RAD via DID target lines. I directed...