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Thanks for the suggestion. I ended up speaking with a level 2 operative at Microsoft. We tried various removal tools for Norton to no avail. I ended up having to go back to the factory settings of my HP computer, which did fix the problem. I know now that when removing Norton, use their...

I was trying to remove Norton on my computer, Vista Operating Version, because I was prompted by the Norton 360 I just purchased. I did remove Norton and Norton Live, restarted my computer and then could not access the internet. Also, in my attempt to install Norton 360, I still receive a...

Erik, I am now receiving the following errors: "IPHDLAPI.DLL" not responding "MSINM" caused a fault Also our "OUTLOOK" is not connecting to the internet. Any ideas as to fixing the above issues? Thanks, Dean

Results from SpySweeper and HiJackThis. From SpySweeper 10:03 PM: | Start of Session, Wednesday, March 08, 2006 | 10:03 PM: Spy Sweeper started 10:03 PM: Sweep initiated using definitions version 556 10:03 PM: Starting Memory Sweep 10:04 PM: Found Adware: webhancer 10:04 PM...

Below is my latest scan for HijackThis. Logfile of HijackThis v1.99.1 Scan saved at 9:40:52 PM, on 3/8/06 Platform: Windows 98 Gold (Win9x 4.10.1998) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE...

Erik, I ran into some problem with WebRoot SpySweeper last night. The program seemed to work o.k. It took 6 hours and 13 minutes to process the scan! The scan found quite a few errors. This morning I hit the "Next" key and waited for 30 minutes until the "hourglass" went away...

Pechenegs, What does the EEE2.exe do? What does changing the EEE2.exe to EEE4.exe do? Just wondering since the EEE2.exe was shown over 500 times in my hijackthis log. Thanks, Dean

Erik, Please see below scan I performed using Hijackthis. I see where the EEE2.exe is occuring frequently. Not sure what it is? One other item to note, we can access the internet now, but our Outlook states "The connection to the server has failed. Account: 'pop-server.cinci.rr.com', Server...

Erik, Thank you for your recommendations. I have been having the hardest time getting my computer to boot up. My computer starts Windows 98, but gets hung up and will not let me run any programs. When I hit "alt, ctrl, delete" I find the following: "upps" listed seven or eight times, along...

Removed Medload. Now unable to connect to the internet. Error pop's up stating "upps". We are also receiving an error stating "msgr 32" and "ccapp" (Norton). Did I not remove all the required registry data when removing "Medload"? Thanks, Dean

Looking for some help with my computer. Receiving many exception, protection faults and fatal exceptions on my computer. Not sure how to fix these errors? A few examples of the errors I am receiving are as follows. Kernel32 caused a general protection fault in module USER.EXE at...

Looking for some help with my computer. Receiving many exception, protection faults and fatal exceptions on my computer. Not sure how to fix these errors? A few examples of the errors I am receiving are as follows. Kernel32 caused a general protection fault in module USER.EXE at...

I need assistance in unzipping a winxockfiz.zip file. I am unable to access the internet from my computer, do not know why? Whenever I click onto my internet explorer it cannot find the page. When I try to view outlook express email, I receive errors indicating host server not responding?

When I start my computer an error occurs and states the backwe~1.exe is missing a separator id? Not sure how to fix or remove this from occurring? Also I cannot enter the internet or receive email. My internet service is RoadRunner and Outlook Express is my email service. Thanks, 38dean