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We've had problems with overhead paging / MOH (music on hold) a few times and each time it has been one of the Sneak Current Protectors - grey wall-mounted box. they are a very old design and can fail after use. another thing to check with the MOH provider is grounding. a simple loose...

I thought I had put the system info in the message. It's a Definity G3si v10 and intuity audix release 5. i'll look into the tandem mailbox arrangement, haven't heard of that before. thanks, I appreciate the help.

Our Intuity Audix outcalling works perfect (too well for those midnight support priority messages if you ask me) but I'm looking for a way to get the mailbox to outcall 2 numbers. Is it impossible? The only string I saw about it had it emailing an address that outcalled to multiple...

thanks for the help. I'll give the FRL change a try this time. I might alos just see what happens if I disconnect the T1 cat 5 from the DS1 card. This ought to prevent it from "fooling" the PBX into thinking the circuit, although busied out, is still up.

thanks. I did setup the test pattern and got calls to go out over the desired Ts, the setup is actually the same that is in the pattern. Just not sure why the "failover" doesn't work when the first (long distance) trunk is busied out.

Need to do work on long-distance T1s and want outbound calls to go over other Ts. Route patterns have Group 3 (long distance) as first in line and the others as 2 and 3 but when Group 3 is busy or unavailbe, calls just fail, don't roll to the other T1-s. Any ideas? Thanks!