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Agents put into "not ready"
We have a problem where agents are being placed into "not ready" without hitting any keys. It began yesterday, and I have personally witnessed it happen. It is affecting blocks of 3 to 20 agents at random times. I saw 8 agents with the exact same "not ready" time in an agent real-time display...- munson11
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
