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The button on the phone we use to change the day/night programming all of a sudden stopped working. I went to reprogram that key but the system responds: "invalid entry" I'm entering: "560" as I believe I did last time I programed the "manual Day/Night Key&quot...

Our DAY/NIGHT key stopped working. The manual says it must be on the operators phone(extension 100) However we don't have any phones on this extension and the one it was working on was extension 108. Can anyone help us?

I have our executone medley set up with an ACD group that answers all incoming calls. If busy then a second group gets the calls. All night calls are also routed in the ACD group to the 2nd group. However when the night time is reached the system just answers the calls with dead silence. The...

I have our executone medley set up with an ACD group that answers all incoming calls. If busy then a second group gets the calls. All night calls are also routed in the ACD group to the 2nd group. However when the night time is reached the system just answers the calls with dead silence. The...

I have our executone medley set up with an ACD group that answers all incoming calls. If busy then a second group gets the calls. All night calls are also routed in the ACD group to the 2nd group. However when the night time is reached the system just answers the calls with dead silence. The...

I set up time tables in our Medley and have the call group programmed to ring another group for nightime. However this call group still answers the phones after the nightime programming comes into effect. Any idea what I'm doing wrong?

I want to make our system ring all phones during night hours. Can anyone give me help on how to do this? Thanks

Thanks this worked. One last problem, I want the system to ring all extensions after hours. I tried putting in a call group that all extensions are supposed to ring on in the "call forward option" but this didn't do it. Any suggestions what I need to do? Thank you

Thanks

Our hard drive failed and I replaced with a new one and am trying to reprogram the ACD function. How do I do the following: During regular hours if all operators in the ACD are busy than all non-logged phones should ring. After regular hours than all phones should ring. I prgrammed an ACD...

Message "Disk is Disabled" appears on our screens. I assume this means the drive is bad. Anyone know if there is anything I can do other than replacing with a new drive? Also, I have a used drive but someone changed the programmers password to something other than the default (789)...

Thanks, but it appears that the password is stored on the hard drive. Any suggestions on resetting it hear? Also the reason I'm trying to replace the hard drive is because with the old one installed the message "disk is disabled" appears on the screen. I'm assuming this means the...

I purchased a used Executone Medley and the previous user changed the programmers password to something other than the default. Is there anyway to get in a change the program when "789" is no longer the default?