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PROGRAMMING AN ACD
Thanks for your reply. This is what I have. ACD 2930 with OVDN 2931-Voicemail box. TOFT of 6 and OVTH of 0. A NFCW to another voicemail box of 2932, that does work when my 2 agents are logged out. However, I need calls that are ringing for a period of time and agents do not answer or are busy to...- electrician1
- Post #3
- Forum: Nortel: CS1000 (Meridian) systems
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PROGRAMMING AN ACD
I HAVE PROGRAMMED AN ACD GROUP AND WANT TO DIRECT CALLS THAT ARE RINGING IN QEUE TO GO TO A VOICEMAIL BOX AFTER CERTAIN RINGS OR TIME LIMIT. DOES ANYONE HAVE A CLUE OF HOW TO GO ABOUT THIS? NEED HELP. THANKS IN ADVANCE- electrician1
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- Replies: 3
- Forum: Nortel: CS1000 (Meridian) systems
