Search results for query: *

Have you checked the COR for the hunt group? That is what I found causing one of my problems.

I had a group move from a building that was on a G3r V10 to a S8700 this past weekend. They are stating that at the other building they would receive a beep, whisper, beep and then the caller. I can get it to beep before the whisper but not before the caller. I have verified everything...

I have a question as to where Ext Out Calls are calculated. See the below scenario: Skill Skill Level Agent 1 1 1 2 2 3 3 Agent 2 2 1 3 2 1 3 Agent 3 3...

Is there any way to change the name on an announcement without it wiping out the announcement? When we change the name in the S8700 on an announcement it clears the announcement recorded.

Assistance needed..... We have a location that is currently running CMS server version r3v5ak.6 and are installing CentreVu Supervisor version 5.60.BM.03. What we are finding now is when we load the CentreVu supervisor version on a Windows 2000 machine we are getting the following error: 1...

Does anyone know how I can make the CMS Report Split/Skill Call Profile Daily report to be able to put in multiple days. I copied the report to a new one I can make changes to but when I change all the tables to sum I get a Group By list error when trying to run it. Any help would be greatly...

If the business wants to know historically RONA's per agent. You can modify and agent report and add the RONA table.

I found that you can change the owner of custom reports. You would highlight the report you want to change and go into properties. Change the owner to the new person's user id. It will ask if you want to make a copy of overwrite the existing. I just choose to overwrite. This is in version...