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This is true, all the text in BCMS reports are in portuguese. I told that because what Avaya did was to change the .rpts files to translate the historical reports. To change this you need to reconfigure only the client version (reinstall and change your Windows Regional Settings) and your...

Considering that you have records with information about abandoned calls, I have no idea on how to help you. If the call was answered then you may use the station number (or any other information) to exclude other records and make some reference. If there is any data item that repeat on these...

I don't receive two records for the same call here, from different events. All I have is a CDR.in file that contains information about the call when it's was started and it's duration (with other informations like calling number). Of course, this information in avaiable only when the call was...

I don't know the Avaya's solution for using CDR, but what we did was a Data Transformation Service in MS SQLServer 2000 that captures the cdr information and inserts it in a table that have an auto-increment field (index), then delete the CDR file. You may develop this with any database...

The BCMS data doesn't come from CDR but from commands like "list bcms..." that are constantly executed and captured from MultiVantage. I think that changing this will not work. You can try to change these ".rpt" files from BCMS using a Crystal reports development tool, and...

you can download it here: http://sourceforge.net/project/showfiles.php?group_id=90181 You will have the sources later (I need to finish this library first). Edgar

I think that this work may help somebody here. This will be a set of tools to work with Definity/IP600. For now, we already have one tool avaiable and well tested, free and opensource. http://sourceforge.net/projects/openps Thanks Edgar