Altura Communication Solutions (www.alturacs.com) has a software package that allows an F9600 and an Avaya PBX to operate seemlessly in the same network.
This is the best solution to the problem you're currently having.
The F9600 only supports two features from the QSig standard, calling number id and station name. That answer sounds like the "standard" Cisco babble referencing QSig. Their answer to everything.
The F9600 could accomplish the translation through access codes and digit manipulation...
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