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  1. switchmonkey

    How do you conference while in queue?

    Phoneman - I checked and we are set up like you. We have no problem conferenceing after the agent answers. It is while we are waiting for the agent to answer that we can not conference. I even called the Avaya help line and was told they have the same problem there and if I found a solution to...
  2. switchmonkey

    How do you conference while in queue?

    Instead of blind transferring a caller to a third party, we would like to conference the caller. We would like to do this while we are in queue waiting for a third party to become available. These callers and very important and we don't want to lose them while waiting for the third party to...
  3. switchmonkey

    Limitations in Multi-ACD CMS Call records.

    I have a pdf on the cms r11 changes but I can't seem to find the answer to your question. If you would like I could email it to you. Maybe you can find the what you are looking for.
  4. switchmonkey

    A single queue light for multiple hunt groups

    everyone seems to have some pretty good ways to help you with your problem. We have EAS and I would suggest instead of being reactive you be proactive. With EAS you can set these people up as reserve agents. They will appear in a busy state till your threshold is met and then they will start...
  5. switchmonkey

    A single queue light for multiple hunt groups

    Are you refering to a button light on a phone or a strobe type light set up on a hunt group?

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