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We want something with 6 queues, so the basic call center that comes with the call pilot 150 won't work for us. Does call center pro work on the Call Pilot? The Nortel site doesn't indicate this as an option.

I work for a 20-person company. We have 10 customer support representatives, 4 of whom work from their homes in other states, so we need remote user options plus ACD, plus call statistics reports. (I looked at -- and liked -- ESI systems, but they have no ACD reporting.) I am on the verge of...

I work for a 20-person company. We have 10 customer support representatives, 4 of whom work from their homes in other states, so we need remote user options plus ACD, plus call statistics reports. (I looked at -- and liked -- ESI systems, but they have no reports. Zilch.) I am on the verge...

If you can fix this in a day, that would be wonderful. Do you have the install file? I'm having trouble getting through to anyone at Cintech. Our system is running Prelude 3.000.10.

Just followed a tech's directions & uninstalled something that I believe is a necessary driver on our aged Nortel Meridian Norstar combined ACD/Voicemail unit (I believe that we have v 3.0, purchased in 1998), and the Voicemail is no longer working. The file uninstalled was MPST. Any idea...

Just followed a tech's directions & uninstalled something that I believe is a necessary driver on our aged Nortel Meridian Norstar combined ACD/Voicemail unit (I believe that we have v 3.0, purchased in 1998), and the Voicemail is no longer working. The file uninstalled was MPST. Any idea...