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  1. mgrover2k

    New ACD agent

    Don't delete the agent if you want to keep their historical data. We've been told by our Nortel guy that the best/common way to deal with this is to assign old agents to a dummy supervisor.
  2. mgrover2k

    Applying Global Filters in the Web Client

    We've discovered that most of the Real Time Displays we'd like to have our call center supervisors monitor need to be created using filter sets. Does anyone know of a way to make a filter available globally on the system? We'd like to isolate individual skillsets and show agent status on each...

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