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Aspect WinSet Remote Problems
We have found that WinSet 3.1 CM03 works best. (There is a CM04 now as well.) These are available on eServices and yes, they have to be loaded on each individual desktop. I would pick two that are having the issue and load 3 on one and 4 on the other and see which works best. I would not...- NDGifford
- Post #9
- Forum: Aspect contact/call center solutions
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Aspect WinSet Remote Problems
OK, so for the most part we are no longer having this issue. Here is what we have done to fix it. 1. Ensure that the Agents are signing on and off properly. I know that it sounds wierd, but we have found agents that were not establishing the audio path 100% of the time. Some were just...- NDGifford
- Post #7
- Forum: Aspect contact/call center solutions
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Aspect WinSet Remote Problems
Aspect has not questioned our bandwidth. Here is what we found out about some things. 1. Yes, if the person is in Idle for a while, the GUI locks up. My contact at Aspect told me that as far as he knew, no one was working on a CM for it. 2. We changed the config on some of the users and they...- NDGifford
- Post #5
- Forum: Aspect contact/call center solutions
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Aspect WinSet Remote Problems
We have about 40-odd users here. All are using either WinSet 3.0.4 or higher. The issues what we are seeing is two fold. 1. Audio Paths will drop correctly after calls. (Drop Audio path is set to Automatic at 1 second.) When either placing a new call or recieving a call, intermitently...- NDGifford
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- Replies: 8
- Forum: Aspect contact/call center solutions
