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Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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What is your job title or what do you call yourself?
In my previous position I was the Senior Systems Administrator but that covered both data and voice. It was recommended to me by a headhunter that I use the following: Voice Network Operations Specialist Success. I decided to walk away from the boring data (LAN/WAN) world and focus on my...- shelliep
- Post #61
- Forum: Avaya: CM/Aura (Definity)
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Expected Wait Predictor-AHT
Hello All; Anyone out there know how I can view and/or define the AHT piece of the expected wait predictor algorithm used in BSR? I realize the predictor itself is proprietary and I cannot see the exact components of the algorithm. However, I know part of that predictor includes AHT. We need...- shelliep
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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Priority Queueing Explanation
First question I would ask is "are you utilizing a true EAS environment? If you're set up for EAD-MIA then priority and level mean everything to getting the calls answered appropriately. Calls will be delivered to the login ID with the highest priority highest level on medium and low...- shelliep
- Post #6
- Forum: Avaya: CM/Aura (Definity)
