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  1. BrianIP

    Forwards to Fax instead of VM

    Okay, I checked it out and it definitely is the RAD that is picking up. The only problem is that I don't have the RAD's password to log in. Is there a way to disable the RAD from picking up the line? Also, what options do I have to resetting the RAD password? Thanks in advance.
  2. BrianIP

    Forwards to Fax instead of VM

    I think it is the RAD. Now that you mention it I did ask our phone vendor to set up the RAD so I can dial in remotely. I don't remember asking him to set it on our first incoming line though. I'm going to try and dial in to it and see if it works.
  3. BrianIP

    Forwards to Fax instead of VM

    Here is the situation: Receptionist phone (Ext. 200) has 8 incoming lines. On the first line, if she does not pick up the call, after 4 rings it will forward the caller off to what appears to be a fax or modem line and you can hear the fax tones. Her extension is set to forward to voicemail...

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