lbass
Thank you for your quick response. Your answer gives me the completed cases.
I actually want to count a single instance of those cases which do not have a "D*" Audit Point (PointCode not like "D*") however there may be one or more of audit point records for each case...
Hi
I have 2 tables from a workflow audit database joined in an optional one to many relationship. The resulting dataset from the query based on a date range returns:
Tbl-1 Tbl-2
Case1/StartDate/CancelledDate - PointCode1/Date1
Case1/StartDate/CancelledDate -...
I assume this data is from a call centre monitoring system where primary data collected would be something like call_in (datetime), call_answered (datetime), etc.
To total all the call details into a summary report that shows data specific to a date range and overall - you may use 2 methods...
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