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Vector Call Queue Priority
Thankyou Tiramisu. Much appreciated. Regards, Pete.- mariner31
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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Vector Call Queue Priority
Here is the actual vectoring. Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y 01 wait-time 2 secs hearing ringback 02 queue-to skill 1 pri m 03 wait-time 420 secs...- mariner31
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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Vector Call Queue Priority
Hello All, Im trying to attempt to explain an unfortunate 50minute wait in our call centre. The phone tech is away but I have some experience on the definity switch. 10. I queue calls to a Skill. 20. Then I collect digits after an announcement advising customers to press 1 to stay in the queue...- mariner31
- Thread
- Replies: 20
- Forum: Avaya: CM/Aura (Definity)
