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Omitting Off-Hours in an SLA Report
I'm trying to do an SLA Report in Impromptu 7 for a Technical Support Department. We're not a 24 hour shop, and this makes it difficult for me to compensate for the hours we're closed. For example, if we get a case emailed in at 7:00pm and it's a low severity, we have 8 hours to get back. We...- Dale3Fan
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- Forum: Cognos solutions
