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Typically, this is a LAN/WAN issue. Switches cease to communicate properly and this is a common symptom. It could also be a single blade failure as well. If it is geographically specific, look at the switches involved. If it is a bank of devices that are all on the same blade in one of those...

Have you confirmed that the instrument ID is in the ICM as a Device Target? Have you confirmed that the agent ID has been configured in the ICM? Have you confirmed that the agent attempting to log in is actually logging in correctly? no matter where you go, there you are. "This participation...

This was seen in our switch: Nov 24 16:03:17 jv-voip-vg63-g-2.tco.census.gov 144: Nov 24 16:03:16 EST: fxsls_onhook_offhook: call is already reserved on htsp 2/4 cdb 0x64CC0D98 Nov 24 16:03:17 jv-voip-vg63-g-2.tco.census.gov 145: Nov 24 16:03:16 EST: fxsls_onhook_offhook: call is already...

I'm going to try to upgrade the firmware of the devices and see if that clears the issue. no matter where you go, there you are. "This participation is personal and does not represent the United States Census Bureau." They make me say this.

CUCM is 8.6 The phones are 7965s The situation is happening in one group with BLFs on both sidecars and the phone The situation is happening in anonther group that only has BLFs on the phone All devices involved are 7965s, SCCP, 45.9-0-3S The sidecars that are involved would be 7916 v2. no...

I have two different locations having this same issue. The BLF key will stop showing the status of the other phone but, after a reset of the effected device it works.... only to have the problem roll to another phone in that same call pick up group. The BLFs work as speed dials. Only the...

We are UCCE 8.5 WIN7 is 64bit We were on XP before and it was off Our new security requirements demand that it be on. Thanks for the help. no matter where you go, there you are. "This participation is personal and does not represent the United States Census Bureau." They make me say this.

What doc did you find that info in? I would like to read up on it. Typically, our Telephony people aren't allowed access to the routers/gateways/switches. If this is something that would be 'required' then, I would like to document it and see if access can be granted. no matter where you...

So, I have scoured the internet and found all sorts of ports to open and the 'silent monitoring service' is allowed but, we are only able to hold a session open for about 15 seconds, before it fails. The error message generated says that there is no voice found coming from the agent device...

I need to show what is possible from a 7965 without an amplifier and what is the advantage gained by installing an amplifier (Plantronic M22). Non-Plantronic documentation shows that the amplifier can add 24dB but, that is not in addition to the phone. The phone has to be kept at 50% volume or...

Using the Real Time Monitoring Tool, you can find unregistered Phones. It is on the Call Manager TAB. Look under Device and go to Device Search. Choose Phones and select the radio button for Unregistered. You will get the first 200 devices within your server or cluster. I hope that this...

The only time that I have done this, I had to have an SQL query run. I don't have access to that DB so, I can't help you with HOW TO but, I think that is the road you might want to head down. Good Luck! rachelle no matter where you go, there you are. "This participation is personal and does...

As memory serves, the server that the AW is loaded to has a maximum number of simultaneous logins. What is it? Where is that configured? Also, the Configuration Manager Application has a limit to the simultaneous logins. What is that? Is it configurable? Thanks no matter where you go...

When an agent enters an Instrument ID that is not a valid or existing Device Target, and that agent is presented with a skillset call, the entire skillset is unable to get any calls until that agent is cleaned up. Are there any steps to take that would cause this error message to engage some...

Can someone provide a down and dirty HOW TO on Single Number Reach? It is my understanding that a user must be built as a USER in CUCM and that this must have Mobility Enabled. Also, a softkey must be added to the desktop device. What are the steps required to enable SNR from a single device...

Thanks!!! You mirror my thoughts exactly. Cheers, Rachelle no matter where you go, there you are. "This participation is personal and does not represent the United States Census Bureau." They make me say this.

The telco drops off our service on a 66-block. We then have to cross connect to a Cat6 patch panel. This is a new issue. Normally, we would cross from the 66 to a 110. What is the best method of crossing between the 66 and a patch panel? Do we install a modular jack on the com-room wall...

Thanks for the tip. That makes total sense to be able to manually direct the flow. rlc no matter where you go, there you are. "This participation is personal and does not represent the United States Census Bureau." They make me say this.

What did you use to create your 'roll over'? Did you use a Line Group, Hunt Group, etc.? I am looking to have options and different tricks up my sleeve for different scenarios. How do you do, what you do? Rachelle no matter where you go, there you are. "This participation is personal and...

2000 is on 4 sets. Only one set has its Max Calls and Busy Trigger bumped up. The other sets are still set at the default. Only this one user wanted to catch the additional callers. Max Calls is 8 and the busy trigger is 6. She now, can see those additional callers, in the display of her...