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I have seven Definity ACDs and I want to implement some long distance cost avoidance programming. Specifically, when I user dials a long distance number that is actually local to one of the other ACDs, I want the call to route over long distance between sites (cheaper rates) and out a local...

To determine what information is displaying on the reader board, you will need to identify where the information is coming from. Our reader boards, Spectrum UltraLink II, use a custom report in CMS to populate the statistics. We have updated the orginal report that Spectrum/Avaya provided to...

NOTE: I cross-posted the same question in the Avaya Definity Systems forum. I am trying to create a new query in Avaya CMS (Call Management System) v11.0, a proprietary application that uses Informix SQL. I have been creating queries and reports with this tool for more then a couple of years...

I am trying to create a new query in Avaya CMS v11.0 (Terminal not Supervisor) to provide month-to-date and year-to-date totals. I have successfully created a week-to-date formula, but have not been successful yet with the other queries. Here is the week-to-date query that DOES work. SELECT...

You can change your emergency and holiday skills to AAS (Auto Available Split) skills or non-AAS (second page of hunt-group form) depending on what your agents are set for. Setting the agents and emergency skills differently will prevent anyone from adding the skills to an agent.

We regularly use Meet-Me-Conference on an Avaya G3si v11 to connect up to 10 parties together. We get around the 6-party limit by having someone ‘bridge’ two conference calls together. Half the parties call one bridge and half call the other bridge. The moderator dials the first...

I have the settings for both the Definity TN464 and the Periphonics IVR if you need them. The Definity TN464 should be configured with the following settings: Line Coding: ami-zcs Framing Mode: d4 Signaling Mode: robbed-bit Eric