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ACD_DN_Application
The problem is we don't know where the call is coming from. No one will own up to transferring the call. All the ACD and CDN are not reachable except internally (No DIDs used) I set up OTM (Optivity Telephony Manager) to capture all call data internal and external. Did not see the default...- DonBab
- Post #5
- Forum: Nortel: Symposium call center solutions
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ACD_DN_Application
Forgot to add - this is SECC 4.2- DonBab
- Post #2
- Forum: Nortel: Symposium call center solutions
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ACD_DN_Application
We are having 1-5 calls a day going into this application. We cannot figure out why those calls are going there. Is this application necessary? Can it be deleted? Here is what we have checked: 1. Mer-mail from end (voice menus) 2. Mer-Mail agent mailbox reverts 3. Set OTM to capture...- DonBab
- Thread
- Replies: 5
- Forum: Nortel: Symposium call center solutions
