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Many thanks

Does such a document exist? I'm completely new to the Avaya and would find such a document really useful.

In the event that the LSP becomes active, will all the other VG's at that location Register against the LSP? What I am trying to understand is, will calls be successfully processed (answered) on other VGs at the same location as the LSP, when the LSP is active?

Thanks for that, I'll grab the doc when I get to work. A speed read on my phone of the doc suggests a lot of useful areas to look at. I will report back. Thanks again.

As a relatively novice Avaya Admin please excuse the lack of correct terminology! I support a HA Aura platform that has an additional survivable server and also an LSP at a key site. As a result of a major internal network failure we experienced contact centre mayhem from a call routing...

We are currently in the process of replacing our legacy Aspect ACD with Avaya CM & am seeking a bit of guidance re accessing the Voice System remotely. Specifically around listening to & recording announcements over the PSTN. On the legacy Aspect system this would be easy but on the new Avaya...

What re U trying to achieve with Genesys? We use Call Center Rel 8 against Genesys T Server.

Struggling to make the ADC's work ie ring no answers etc are being passed through to agents rather than being filtered by the ADC. I can confirm the settings of the CCT are correct & that the tones passed from the network are not irregular (we have in the past used the same carrier without...

Calls are routed directly to an agent. Calls are answered via the Answer Detect Card (utilising virtual agents)could this be the problem?

Yes you can set up outbound calls manually & listen to them remotely so I'm wondering if it's the way the dialler sets up the call? I've also got the feeling that because the Aspect extensions are signed on via the App Bridge rather than by the Agents manually logging the telset on this may be...

The dialler connects to the ACD via an ethernet App Bridge link. Basically the ACD acts as a slave to the dialler server dialling numbers that are fed into it from the dialler server.

Yes, monitoring extensions internally outbound is not a problem. The problem only appears when you try to monitor remotely via the PSTN.

We are running Rel 8 against an SER predictive dialler. If I try to set up remote monitoring on the ACD (ie someone can dial in over the PSTN to listen to Agents outbound calls) all you can hear is silence. I've double checked the Class of Service, Applications etc but is just doesn't work...

Many Thanks.

How many Answer Detect Ports do you require per Agent in a standard outbound solution. ie for a 110 seat outbound call center how many cards do I need???