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Using an Option 11 and Symposium 4.2. Did some script changes whereas our call center was tracking abandon calls in an application, now they want to track calls that get abandoned when they are queued and waiting for an agent. What is needed is to separate when callers are abandoned in voice...

Found the problem. We use the Web Client and the field names for three of the Standard Skillset Display report columns were the same as the column name. In the Symposium client the field names are what they should be for those three columns. Not sure if it is due to the version of Web that we...

Where can I find how to view/edit/set the Thresholds numbers for the following variables? Agent Staffed Agent Active Agent Idle I tried making several new threshold classes and these variables do not show up on what I can add to the real-time-display for skillsets. I looked in Formula's, but...

Discovered problem. CLS of service set for set to set messaging. Message is stored in the teleset, under the Applications button of our 3904's. Was able to change it there to YES or NO for sending that last text info to the calling internal party. thx for your response....mikem265

I have an Option 11C with display phones; 3903/3904/3905's. In a couple of phones, when I dial another extension the CPND shows the caller's name but also an extra line of text at the bottom with the caller's name. Appears this can be customized and my question is how do I do that? I looked...

Thank you all for the information and will put it to good use.

New on the job and discovered our Option 11c has not been backed up for some time. Verizon told me I can get a 16MB PCMCIA card for backup. Looked on the Nortel site and could not find detailed info. What should I get? There are Type I/II/III, Flash, etc type cards on the market and I'm not...