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I support 3 dozen Verint servers and their software is very buggy and most of their technicians don't understand the product. Having said that I've also read that Nice support is no better.

After setting up Intuity in ASA, have you looked at ASA, Import Data?

If you have Avaya ODBC you'll like using it to retrieve CMS data with.

Thanks SF0751 for the feedback! My issue was that I needed to record a greeting for the subscriber and activate it. Sorry for wasting your time!!!

Hi ierguard, This request is not for the phone display but for Intuity Audix so that a caller can enter a subscribers name and be directed to them. Thanks for the prompt feedback!

Hello, I'd like to setup the feature to allow callers to select a person by name (names directory?) and enter their extension. I have an Intuity Audix with CM 3.1.x. Any pointers?

These documents on Avaya's support site may be helpful. http://support.avaya.com/elmodocs2/cms_r13/07-300330_cms_db_items.pdf http://support.avaya.com/elmodocs2/cms_r13/780701_2.pdf

Another item to look at is the command "change permissions". Keep in mind that you can not change the permissions of the login that you're in with.

I found it useful to create a unique comunity string for the phone system. Examples: Community name: voice Read: voicer Read/write: voicerw

Tandem mailbox is a Audix feature. I currently have release 4.4 for Audix. I found that most business partners don't know what it is. Here is a summary of Tandem Mailbox: Tandem mailbox is a feature of our Audix voicemail system. It is an option that was not turned on during the initial...

Tandem mailbox (a green feature) will allow 2 different mailboxes to be trated like one.