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Hi, I suspect I've been supplied second hand hardware. It already has windows product keys on and I was wondering if it's possible to find out using the key when that was first activated? Cheers Del ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

I used to sell phone systems before i moved into technical side. For this size the cheapest solution is on site. Hosted effectivly gives you one line per person which sounds like over kill for your needs. Re the T1's If your only getting 4.5mbps over 3 of them I would sugest changing providers...

I take it then that your extension numbers do not match your DDI range or is this problem only on interconnections between your system and other PBX networks? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

I started off as programmer on an Ericsson Md110 network. Moved from there into doing the hardware side as well. Since then i've gradually added the data side of IT to my voice skills and i'm now an IT manager. So i'm managing the network and the PBX while rolling out a new IP system as well...

It's fine if they leave the call flows alone. When they start messing around with those all the time it gets to be a pain. 24 Call centers in one building with 1000 agents between them. The most complex call flow with inbound calls to 70+ numbers and 10 language support with about 100 sets of...

VoIP is all very well but the network needs to be much better managed when it has voice packets going across it. Add to that the fact that computers don't have anywhere near the uptime as the older style PBX units. IPvoice has it's place but it's not as good at the larger end of the scale as...

I ran a 1000 agent call centre with about 100 normal extensions on top on a Definity G3R, Avaya IR ACD, CMS and the MAC stuff on my own. It's not too bad and you can probably get facilities to do the moves using release / associate codes. Once you have a phone port linked to each desk (pref on...

The telcos will be offering competing services. I have a 30+Mbps connection at home from BT. Fibre to cab and copper to house ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

The would depend on what your comparing it too! Much prefer ericsson and avaya kit. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

Meridian does have traffic reporting if thats whats in there. Don't ask me how though as i've very little experience on nortel kit....horrible stuff to work with! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

It would make sense to move away from pick up group with this number of agents. It'd make more sense to great a hunt group with sequential distribution. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

The reply above is fairly good though external calls that get busy won't show on the carriers report as they don't get that far. Your switch bounces them. You should be able to do some form of call monitoring on your PBX though which will show you trunk usage with busy times etc This combined...

What sort of groups are you trying to do. Hunt groups, pick up groups? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to do that, right??

Probably worth posting this on the MD110 forum rather than general. I had a 3 site network with a shared extension number range using DPNSS links between 2 MD110's and avaya system. So it is doable. You can set the extensions for a site up as external destinations pointing to the appropriate...

No training on this platform so the answer may be looking me in the face. We're trying to change the extension that 0 sends calls too. When we dial 0 it sends calls to 5002 which seems to be a call plan rather than an extension. The extension we need calls to go to is in place and working fine...

The ones i like are the ones that say this is what i want it to do. Normally they don't have the tech knowhow but admit it and know what they need. The ones i don't like are the ones that say this is what i want. Normally they think they have the knowhow but don't. So after you've installed...

Even extensions that are normally internal only can be allowed to have emergency access. There are various ways to do this depending on your platform. Make 911 a non DDI extension on permenant call forward to external trunk+911 Make 911 an abreviated dialing code that sends call externally to...

Several uses for these. Courtesy phones etc and also NDC (non dial connect) extensions. NDC is often used in places like airports where a customer can call for a porter etc by simply picking up the handset and it auto dials for them. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ umm,it IS supposed to...

As Mountainbear said you need to go out to your staff as they can provide a lot of info quickly. E-mail the heads of department saying your doing a review of services & warn that services not detailed by them will be removed from service. Attach a spreadsheet with columns for Person using...

I might not be getting back to this site for a while so can't answer back and forwards but check these points. 1. Can you make a call from the reception phone. If you can then ring into it from an extension and see if you can pick it up even if it's not ringing. Basically make sure it's...