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Not true. AMO will still scan all the files in this folder and return details in the File Manager section. Should do at any rate! One trick is to run the Agent under a specific user account as you would with SDO.

Thanks Neal. This customer isn't using the web client (my task for next week), so I'm stuck with the windows client. I have managed to get this done by adding the general_preferences file to Version Control. That then fires for any new client or, as you say, fresh installs. It also fires and...

This all depends which version of the UMP you're using. If you have version 1.0, shipped with NSM 3.0 GA, this is just a cut-down of Cleverpath and was given away free as it was full of holes. The only support for this is an FAQ page accessible from the NSM page on http://esupport.ca.com. It's...

Thanks Neal. Getting a concise answer from CA has been like pushing water up hill. I settled on: customer.location = nnnnnn AND active = 1 for my stored queries and am creating nodes for them on the scoreboard. Any idea how to make those nodes/folders appear on every user's scoreboard (is...

Does anyone know how to configure Unicenter Service Desk to list calls/requests by Location as opposed to by Analyst?

There is a mib available from Cisco, but given the nature of firewalls it doesn't provide a great deal of info. It's vital to gain proper snmp access - obviously - and make sure those network guys are allowing access from your dsm.